Terms & Conditions



Completing the booking form for this event constitutes a legally binding contract and our terms and conditions take precedence over those of any other organisation in every case.


All payments must be in pounds sterling. VAT is applicable to all purchases at the UK prevailing rate.
Once we have received details of your paid booking, we will send you an email confirmation and users area log in details. If payment is not made at the time of booking, your registration will be provisional and confirmation will only be authorised when payment has been received in full, please contact [email protected] if you are unable to pay by credit or debit card at the time of booking.
N.B. We must receive payment prior to the conference date. If you have not received confirmation of your booking within 7 working days of the conference date, please contact [email protected]
Steel Media Ltd does not accept responsibility for the non-arrival of information.


All cancellations must be made in writing to [email protected] – and only deemed accepted if a confirmation of receipt is sent from Steel Media.
Cancellations made 60 days prior to the event (for which the booking applies) will receive a 100% refund minus a £25 admin fee.
Cancellations made within the period between 30-59 days prior to the event (for which the booking applies) will receive a 50% refund minus a £25 admin fee.
The company regrets that no cancellations are acceptable within 30 days of an event (for which the booking applies), and therefore no refunds are payable from this period up to, during or following the event, however a substitute attendee can be nominated to attend in your place.
Whilst the programme (“Agenda” or “Schedule”) is correct at the time of going to press, Steel Media Ltd reserves the right to make changes to the programme, location and/or speakers without prior notice. Such alterations may occasionally be necessary due to circumstances beyond our control.
In an exceptional case, where circumstances force cancellation of the conference in its entirety, Steel Media Ltd will make every effort to refund as much of the conference fee to each paying delegate as possible, having regard for any irrecoverable costs of production for which Steel Media Ltd remains liable. Steel Media Ltd is not liable for any consequential loss suffered by the delegate due to cancellation or postponement.


Views expressed by speakers are their own. Steel Media Ltd disclaim any liability for advice given, or views expressed, by any speaker at the event or in any documentation provided to delegates.

Please note that for promotional purposes, there may be a professional photographer and video production taking place during the event. As a condition of attending this event, you agree to being featured in any promotional photos taken at the event or at venues directly associated with the event – for example the BIF Party.


Travel to and from the venue(s) and overnight accommodation is not included in the registration fee. However, reduced accommodation rates have been arranged at a number of hotels close to the venue, please check our website or email [email protected] for more information.

We make every effort to ensure that our events are accessible and enjoyable for all our delegates.
Please note that food is not always provided at our events but when available we can organise an option for your dietary requirements by prior arrangement.
If you have any other dietary requirements or would like to discuss any access or specific requirements you may have, please inform our Events team at the time of booking. Email [email protected]

The Steel Media Ltd Privacy Policy applies to any information acquired by and/or provided to Steel Media Ltd including but not limited to: information provided through use of the website; information provided during the course of orders, transactions and bookings; information provided as part of a competition, contact information you have submitted to the event app, information provided through enquiries or by the completion of any request and or invitation for information. Steel Media Ltd may gather information about you when you use our website.
Steel Media Ltd recognises that your privacy is important to you. The information you submit to Steel Media Ltd, and at our BIF will be kept confidential and secure once received. The information will be processed by Steel Media Ltd or on its behalf under conditions in accordance with the provisions of the General Data Protection Regulation (GDPR).
By registering for this conference and disclosing personal information to Steel Media Ltd you consent to the collection, storage and processing of information in the manner described in this policy. Please note that your continued use of the BIF websites and/or products and services constitutes your agreement to any changes to this policy and the website terms and conditions of use.
Steel Media Ltd will only disclose this information under one of the following circumstances:
• where your consent has been obtained;
• to fulfil our obligation for which you obtained your ticket;
• where there is a legal obligation;
• where there is a public duty; or
• in connection with the assignment or transfer of all or any of its rights and obligations to any of its group companies or to any other third party.
Where you are attending our event on a professional ticket (Indie Developer, Developer, Publisher or Non-Dev/Publisher ticket types) we may share your name, title, twitter ID and company information with other BIF participants specifically for networking purposes. Should you prefer that we do not share this information please email [email protected] to opt out of this networking service.


Steel Media, at its sole discretion, reserves the right to refuse entry, cancel tickets, or eject from the premises, any attendee that satisfies any one of the following conditions:

  • They are without the correct ticket or do not hold a valid pass
  • They are endangering the safety of other delegates or event staff
  • They are engaged to work for, or are acting on behalf of a competitor
  • They are circulating literature, assets, digital files or paraphernalia without Steel Media’s consent prior to the event
  • They have been given forewarning that they are not to attend, or have been previously banned from entry
  • They conduct themselves in an offensive manner or offend other delegates through their actions. e.g. drunk and disorderly.

Where refusal or ejection has been necessary Steel Media will not be liable for full or partial refunds of the ticket cost and under no circumstances will Steel Media be held liable for any consequential loss.

STEEL MEDIA BUSINESS NETWORK (Professional ticket types ONLY)

By agreeing to these terms and conditions you are agreeing to being contacted via email with relevant offers and business opportunities as part of the Steel Media Business Network. Steel Media Ltd will not share your contact details with any third party without your consent. You may unsubscribe from these emails at anytime.

The Pitch & Match meeting system is provided on an ‘as is’ basis and must ONLY be used by professional attendees of BIF. You must be registered with the system before benefiting from the functionality that it provides.
Once registered, you agree to your details being searchable and viewed by other users of the same Pitch & Match meeting system who may use this system to contact you to arrange a meeting. You are responsible for accepting or declining any invites for meetings that are created by users of the system.
Steel Media will not circulate your details to any third party not registered on the system, without your consent, unless legally obliged to or in accordance with our Privacy Policy above.
Whilst meeting tables, rooms and points are provided at the venue, you may also choose to meet outside of the venue. Doing so is strictly your own responsibility and you understand that Steel Media is not responsible for these areas.
Steel Media will not be liable for any consequential losses, missed meetings or travel expenses incurred through you using the meeting system.

Entry and qualification to enter related competitions are strictly at the discretion of the promoters Steel Media Ltd.
Winners will be drawn and the winners will be informed at the time of the published deadline.
No purchase is necessary to enter.
The prize will be defined at the time, is provided on an as-is basis, and cannot be exchanged for the cash equivalent or for an alternative at the sole discretion of the promoter.
In the event of unforeseen circumstances Steel Media reserves the right to substitute any of the prizes for an alternative of equal or greater value.
By entering Steel Media competitions, and providing your contact details, you give Steel Media permission to email you with offers, information, news and event invitations that we feel may be of interest to you. You can unsubscribe from these emails at any time and we will remove you from further emailings.
 Steel Media do not share contact details with any third party for marketing unless we have your express permission.


By submitting your game and attending our Big Indie events, this constitutes a legally binding contract and our terms and conditions take precedence over those of any other organisation in every case.

These standard terms and conditions are subject to any other terms and conditions provided by Steel Media to entrants or to which they are referred at the time of entering the competition.

Unless stated otherwise, entry is not open to employees (and their families) of Steel Media Ltd (“SM”), its agents, the suppliers of the prizes and any other companies directly associated with the competitions.

The entrant(s) must be aged 18 or over. Proof of identity and age may be required.

All entrants must submit their contact details BEFORE entry.

Use of a false name or address will result in disqualification.

Entries that are incomplete, illegible, indecipherable, inaudible, or unreadable (if made by online entry form) will not be valid and deemed void.

All entries must be made directly by the person or company entering the competition.

Entries made online using methods generated by a script, macro or the use of automated devices will be void.

No responsibility can be accepted for entries lost, damaged or delayed in the post, incomplete file transfer, or due to computer error in transit.

The prizes are as stated, are not transferable to another individual and no cash or other alternatives will be offered. Where all or part of the prize does not work or operate in the winners country, SM reserves the right to offer the prize to the runner(s)-up selected by the same judges.
The winner(s) is (are) responsible for expenses and arrangements not specifically included in the prizes, including any necessary travel documents, passports and visas.

SM does not accept any liability for consequential losses as a result of entry to the event, the competition or in any activity associated with the Big Indie event.

Prizes are subject to availability and the prize suppliers’ terms and conditions.
SM reserve the right to amend or alter the terms of competitions at any time and reject entries from entrants not entering into the spirit of the competition.
In the event of a prize being unavailable, SM reserves the right to offer an alternative prize of equal or greater value.

The winner(s) agree(s) to the use of their name, photograph and disclosure of country of residence and will co-operate with any other reasonable requests by SM relating to any post-winning publicity. This includes allowing SM a non-exclusive right to publish screenshots, video footage and game/app details in direct relation to Big Indie events and on this website.

Unless stated otherwise all postal entries must be made on the relevant coupon or form provided or as instructed at that time.
Unless stated otherwise the winner(s) will be judged from all entries received by the closing date stated within the promotional page and/or the entry form.

If the winner(s) cannot be contacted, or are unable to comply with these terms and conditions, SM reserves the right to offer the prize to the runner(s)-up selected by the same judges.

Confirmation of the prize may be made verbally or in writing to the winner(s).
Failure to respond and/or provide an address for delivery, or failure to meet the eligibility requirements may result in forfeiture of the prize.

The decision of the judges is final based on the criteria set out in the promotion or the common criteria agreed among the judges at the time of the judging and no correspondence will be entered into over this decision. Where there is dispute or issue with the judges decision, SM’s decision is absolutely final.

Competitions may be modified or withdrawn at any time.

The provider of the prize is specified within the promotional material and/or the promotional pages of the official website.

Unless stated otherwise, the Promoter is Steel Media Ltd, The House, Kelston Park, Bath, BA1 9AE, UK.

Refreshments may or may not be provided at the event but when done so, will be provided on an as is basis.

Where drink vouchers are provided at an event to be exchanged for drinks, these can only be used subject to availability, on-the-day limits for what is provided and in exchange for only certain drinks. A list of what drinks can be exchanged for vouchers can be provided on the day of the event.

Entry to the competition and event venue is at the absolute discretion of SM and its designated representatives and SM reserves the right to refuse entry for whatever reason. SM is not liable for any consequential loss as a result of refusal of entry.

In the event of a discrepancy between these standard terms and conditions and the details in the promotional material (or any other terms and conditions provided/referred to at the time of entry), the details of the promotional material (and any other terms and conditions provided/referred to at the time of entry) shall prevail.

From time to time these terms and conditions may be updated and apply to all current and upcoming events.


If you have any questions regarding these terms or any of Steel Media’s policies, please email [email protected]